Flick Pickleball Return/Exchange Policy

Thank you for shopping at Flick Pickle. We appreciate your business and want you to be completely satisfied with your purchase. Please review our updated refund and return policy below.

30-Day Easy Returns & Refund

If your order arrives with a missing item or you experience any issues, please reach out to our support team at support@flick-pickle.com within 30 days of delivery. We’ll be happy to review the situation and help resolve it as quickly as possible.

Pre-Orders & Shipping Delays

We are grateful for your patience with pre-orders. While we strive to ship by the estimated date provided, unforeseen delays may occasionally occur.

If your order is delayed, our team will work with you to ensure a fair resolution. Depending on the situation, this may include:

• A partial refund

• Complimentary products

• A full refund in cases of significant delay

We aim to communicate transparently and make things right so that you feel supported throughout the process.

Shoes, Sizing & Condition Policy

You may request a return within 30 days of receiving your order if the shoes are unworn, in their original condition, and returned in the original shoe box and packaging.

Shoes may be tried on indoors to check fit and comfort. However, shoes that show signs of outdoor wear, court use, dirt, scuffing, or other visible use may not be eligible for a full refund.

This helps ensure that all returned products remain in acceptable condition.

Non-Refundable Issues

Refunds will not be provided for normal wear and tear, damage caused by misuse, or issues resulting from improper sizing selection after the shoes have been worn beyond an indoor try-on.

If you believe there is a legitimate issue with the product, please contact us at support@flick-pickle.com with your order number and clear photos of the issue. Upon review, if we determine that your concern is valid, we will work with you to find a suitable solution, which may include store credit, a replacement, a full refund, or a partial refund depending on the situation.

Defective, Damaged, or Missing Goods

• If you receive a defective or damaged product, we will gladly provide a replacement free of charge. Please contact us at support@flick-pickle.com within 30 days of receiving your order to initiate the replacement process.

• If your order is missing an item, we will also reship the missing item(s) to you at no cost. However, you must notify us within 48–72 hours of receiving your order to be eligible for a refund for missing item(s).

Fit & Comfort

Our shoes are designed for pickleball performance, comfort, and support, but we understand that fit can vary based on foot shape, sizing preference, and personal comfort needs.

If you experience fit-related concerns, please contact us at support@flick-pickle.com. We review sizing and comfort issues on a case-by-case basis and will do our best to help.

Return Eligibility

To be eligible for a return, your item must be:

• In its original packaging

• Unworn or only tried on indoors

• Returned within 30 days of delivery

• Accompanied by proof of purchase, such as your order number

Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we will provide a free replacement.

Return Process

To initiate a return, please contact support@flick-pickle.com first.

Returns must be approved before sending the item back. Once your return is accepted, you will be provided with the return address.

Customers are responsible for covering return shipping costs unless otherwise stated.

Cancellation Policy

Orders cannot be canceled once they have been shipped. Typically, orders are shipped within 8–10 business hours of being placed.

Please consider this before finalizing your purchase.

Refunds

We will notify you upon receiving and inspecting your return.

If your return is approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your bank or credit card account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@flick-pickle.com for further assistance.